Effective date: December 30, 2025

Cleans Maid Easy (“we,” “us,” “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, request a quote, or book services through our third-party booking system.

1. Who we are
   Business name: Cleans Maid Easy
   Service area: Calgary, Alberta, Canada
   Contact:  hello@cleansmaideasy.ca

2. Personal information we collect
   Depending on how you interact with us, we may collect:

• Contact details such as your name, email address, and phone number.

• Service and request details such as the address where service is needed, requested dates, and any preferences or notes you provide.

• Communication content such as messages you submit through our contact form or send by email.

• Website usage information such as device and browser information, pages visited, and basic usage data collected through cookies or similar technologies.

3. Bookings and payments through Housecall Pro
   Our website may link to a third-party booking and payment platform called Housecall Pro. When you book a service or make a payment through Housecall Pro, your payment information is collected and processed by Housecall Pro and its payment processors, not by Cleans Maid Easy. We do not store full credit card numbers on our website or servers.
   We encourage you to review Housecall Pro’s privacy policy and terms for details on how they handle your information and payments.

4. How we use your information
   We use personal information for purposes such as:

• Providing quotes, scheduling appointments, delivering services, and communicating with you.

• Responding to inquiries, requests, and customer support needs.

• Improving our services, quality control, and customer experience.

• Operating, maintaining, and securing our website and systems.

• Sending service-related messages such as confirmations, reminders, updates, and follow-ups.

5. Marketing communications
   If you choose to subscribe or otherwise consent, we may send you promotional messages. You can opt out at any time by using the unsubscribe link (if provided) or by contacting us at hello@cleansmaideasy.ca.

6. Cookies and analytics
   We may use cookies and similar technologies to help our website function properly and to understand how visitors use our site. You can control cookies through your browser settings. Disabling cookies may affect certain site functionality.

7. How we share personal information
   We may share personal information only when necessary, including:

• With service providers who help us operate our website or business systems (such as hosting, email, or analytics providers).

• With Housecall Pro and its payment processors to facilitate bookings and payments.

• When required by law or to protect the rights, safety, and security of our business, clients, and the public.

Some service providers may process information outside Canada. In those cases, personal information may be subject to the laws of the jurisdiction where it is processed.

8. Retention of personal information
   We keep personal information only as long as needed for the purposes described in this policy, and as required for legal, accounting, or business reasons. When information is no longer needed, we take reasonable steps to delete or de-identify it.

9. Security
   We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, and unauthorized access, disclosure, copying, use, or modification. However, no method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Your rights and choices
    You may request access to your personal information, ask for corrections, or request information about how we handle your personal information. To make a request, contact us at hello@cleansmaideasy.ca. We may need to verify your identity before responding.

11. Children’s privacy
    Our services and website are not directed to children, and we do not knowingly collect personal information from children.

12. Changes to this Privacy Policy
    We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

13. Contact us
    If you have questions about this Privacy Policy or our privacy practices, contact us:
    Cleans Maid Easy
    Email: hello@cleansmaideasy.ca